Winbox Web Terms & Conditions – Malaysia Betting Platform Usage Policy

By accessing or using the winbox web via the website, mobile app, or any other device, you confirm that you have read, understood, and agreed to be bound by these terms and conditions, along with our Privacy Policy and Responsible Gaming Policy.

Terms and conditions winbox web takes effect from the date you complete your account registration. Continued use of the platform following any amendments to these terms will be considered as acceptance of those amendments.

Winbox web reserves the right to amend, modify, or replace any part of these terms and conditions at any time without prior notice. It is the user's responsibility to review the terms and conditions periodically to ensure continued compliance with the latest version.

To use the service winbox web, you must meet all of the following eligibility criteria:

• Aged 18 years of age and above on the date of registration.
• A valid Malaysian citizen or resident.
• Not currently listed on any responsible gaming self-exclusion programme.
• Possess full legal capacity to enter into a binding contractual agreement.
• Has never been blacklisted or banned from using the platform winbox web previously.

Winbox web reserves the right to request identity verification documents at any time to confirm a user's eligibility. Failure to provide the requested documents within the stipulated timeframe may result in account suspension or termination.

Employees, contractors, agents, or immediate family members of staff winbox web is prohibited from using the platform for real-money betting activities.

Each user is only permitted to register one (1) account only at winbox web. Holding multiple accounts under a single individual is a violation of these terms and conditions and may result in:

• Permanent termination of all associated accounts.
• Forfeiture of all remaining balances and winnings in the account.
• Permanent ban from the platform winbox web.

Users are solely responsible for maintaining the security of their account username and password winbox web their account. You may not share your login credentials with any other party. Winbox web will not be liable for any losses arising from unauthorised access to your account as a result of your own negligence.

All information provided during registration must be accurate, current, and complete. Users who provide false or misleading information may face account termination without compensation.

Winbox web accepts deposits via Malaysian local payment methods only. Supported methods are as follows:

Deposit conditions at winbox web:

• Minimum deposit: RM 30 per transaction.
• Maximum deposit: Subject to the payment method and account tier.
• All deposits must be made from an account or e-wallet registered under the same verified user's name.
• Third-party deposits are not accepted and will be returned to the original source.
• Winbox web does not charge any processing fees for standard deposits.
• Funds deposited for betting purposes may be non-refundable once used.

Winbox web reserves the right to delay or reject any suspicious deposit while an investigation is ongoing.

Withdrawal of winnings from the account winbox web subject to the following conditions:

• Minimum withdrawal: RM 50 each application.
• Withdrawals must be made to a bank account or e-wallet registered under the same name as the winbox web.
• E-wallet withdrawal processing time (Touch 'n Go, GrabPay, Boost): 15 minutes – 1 hour.
• Bank withdrawal processing time (DuitNow, FPX): 1 – 3 hours on business days.
• Withdrawals are processed 24 hours a day, 7 days a week, including public holidays .
• Before your first withdrawal is processed, winbox web reserves the right to request identity verification (KYC), including a copy of your ID and proof of bank account ownership.
• Winbox web reserves the right to hold withdrawals for up to 5 business days if an investigation is required.

Users who have not met the bonus rollover requirements are not permitted to make a withdrawal until those requirements are fully satisfied. If a withdrawal is requested before the rollover conditions are met, winbox web reserves the right to cancel any associated bonuses before processing the withdrawal.

All bonuses, promotions, and special offers provided by winbox web subject to the specific terms stated alongside each offer. General conditions applicable to all bonuses winbox web are as follows:

• Each bonus may only be claimed once unless otherwise stated.
• The minimum rollover requirement for deposit bonuses is 5x the bonus amount within 7 days.
• The 100% deposit bonus for new members applies to the first deposit only, with a maximum cap of RM 200.
• Weekly cashback bonuses are calculated based on net losses over a 7-day period and credited every Monday.
• Winbox web reserves the right to cancel any bonus obtained through illegitimate means or abuse of the promotions system.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• Special promotions in conjunction with Malaysian public holidays (such as National Day and Hari Raya) are subject to the validity periods stated.

Winbox web reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Decisions made by winbox web regarding bonus eligibility is final and not subject to dispute.

All betting activity on winbox web subject to the following rules:

• Confirmed bets cannot be cancelled or modified by the user.
• In the event of a technical error or odds inaccuracy caused by a system fault, winbox web reserves the right to void the affected bets and refund the stake amount to the user.
• Match results used to settle football bets (including EPL, Malaysia Super League, and Champions League) are based on official results from the respective governing bodies.
• For live betting, wagers accepted before an event concludes are valid unless a technical disruption is formally acknowledged by winbox web.
• Minimum and maximum betting limits vary by game type, market, and account level. Current limits can be viewed within the betting interface.
• Bets placed on casino games (blackjack, roulette, slots) are subject to the specific rules of each game as stated in the relevant section.
• Esports betting (Mobile Legends, Dota 2, CS:GO) is settled based on official results from the respective tournament organisers.

Winbox web employs a detection system that monitors unusual betting patterns. Any attempt to exploit system vulnerabilities or collude with other players to manipulate outcomes is strictly prohibited and may result in account termination and legal action.

The following activities are strictly prohibited on the winbox web and may result in immediate action, including account termination and reporting to the relevant authorities:

• Use of automated software, bots, or scripts to place bets.
• Coordinating bets across multiple accounts (match betting or arbing) with the intent of guaranteeing risk-free profit.
• Using another person's account or a false identity.
• Attempting to upload or distribute malicious software to the platform's systems winbox web.
• Any form of money laundering or illegal financing activity conducted through the platform.
• Filing false claims with the customer support team to obtain undeserved compensation.

In proven cases of fraud, winbox web reserves the right to forfeit all funds in the account in question, including the original deposit amount and any winnings, without any compensation to the user.

Users may close their account winbox web them at any time by contacting our customer support team via email at support@winboxweb.net. Prior to closure, all eligible balances will be processed for withdrawal in accordance with standard procedures.

Winbox web reserves the right to suspend or terminate a user's account in the following situations:

• A user violates any provision of these terms and conditions.
• Users suspected of involvement in fraudulent activity or money laundering.
• The user has failed to provide the requested identity verification documents.
• Account inactive for more than 12 consecutive months.
• A self-exclusion request submitted by the user through the responsible gaming programme.

In the event of account suspension pending investigation, winbox web will notify users via their registered email, and the investigation will be resolved within 14 business days.

Winbox web provides the platform on an "as-is" basis and makes no warranties that the service will be uninterrupted, error-free, or meet any specific user expectations.

To the extent permitted by Malaysian law, winbox web shall not be liable for:

• Financial losses arising from the use of, or inability to use, the platform.
• Service disruptions due to system maintenance, internet outages, or circumstances beyond our control.
• Betting results disputed after an official decision has been made.
• Losses resulting from unauthorised access to a user's account due to the user's own negligence.

Betting carries financial risk. Winbox web does not guarantee any winnings, and all betting outcomes are final once confirmed by the system.

Winbox web reserves the right to amend these terms and conditions at any time. Amendments take effect immediately upon publication on the official website winbox web. We will endeavour to notify users of material amendments via registered email or in-platform notifications, though this does not constitute a mandatory obligation on our part.

It is the user's responsibility to review this page periodically. The "Last Updated" date at the top of this document will be revised whenever amendments are made. Continued use of the winbox web after any amendment is published will be considered acceptance of that amendment.

If you have any questions regarding the terms and conditions winbox web, or require further clarification on any provision, please contact our support team:

• Email: support@winboxweb.net
• Operating hours: 24 hours a day, 7 days a week
• Supported languages: Bahasa Melayu & English

For responsible gaming-related concerns, please visit the Responsible Gaming us or reach out to our dedicated support team, available at any time.

For general enquiries, you may also visit the FAQ for answers to questions frequently asked by our members winbox web.